{"id":6198,"date":"2025-09-12T08:46:48","date_gmt":"2025-09-12T11:46:48","guid":{"rendered":"https:\/\/informacionoficial.mendoza.gob.ar\/gobiernoinfraestructura\/?page_id=6198"},"modified":"2025-11-26T12:17:36","modified_gmt":"2025-11-26T15:17:36","slug":"tramites","status":"publish","type":"page","link":"https:\/\/informacionoficial.mendoza.gob.ar\/gobiernoinfraestructura\/direccion-defensa-del-consumidor\/tramites\/","title":{"rendered":"Tramites"},"content":{"rendered":"

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title_font_size_last_edited=\u00bbon|desktop\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_heading title=\u00bbHerramientas y Tr\u00e1mites para Comercios y Proveedores\u00bb _builder_version=\u00bb4.24.2″ _module_preset=\u00bbddeb8c09-9078-4424-bc15-2efb6572e28e\u00bb title_font=\u00bbIBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||\u00bb title_text_color=\u00bb#FFFFFF\u00bb title_font_size=\u00bb72px\u00bb title_line_height=\u00bb1.15em\u00bb title_font_size_tablet=\u00bb40px\u00bb title_font_size_phone=\u00bb24px\u00bb title_font_size_last_edited=\u00bbon|phone\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_text quote_border_color=\u00bb#FFFFFF\u00bb _builder_version=\u00bb4.24.2″ _module_preset=\u00bb0504de1e-f5ff-4281-ba60-cbbe4edf98bc\u00bb text_font=\u00bbIBM Plex Sans|IBM Plex Sans_weight|||||||\u00bb text_text_color=\u00bb#FFFFFF\u00bb text_font_size=\u00bb16px\u00bb 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Obligaciones, formularios y pagos en un solo lugar.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_3″ _builder_version=\u00bb4.16″ _module_preset=\u00bb73121f80-a3ef-4484-8763-c3f18e3c56d2″ global_colors_info=\u00bb{}\u00bb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbText & Image\u00bb _builder_version=\u00bb4.18.0″ _module_preset=\u00bbdefault\u00bb locked=\u00bboff\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.23.1″ _module_preset=\u00bb5138c454-be54-4233-bd3b-f8e6a8747976″ global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.18.0″ _module_preset=\u00bb73121f80-a3ef-4484-8763-c3f18e3c56d2″ custom_padding=\u00bb5%||5%||true|false\u00bb custom_padding_tablet=\u00bb0%||0%||true|false\u00bb custom_padding_phone=\u00bb0%||0%||true|false\u00bb custom_padding_last_edited=\u00bbon|desktop\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_heading title=\u00bbInformaci\u00f3n Detallada del Libro de Quejas\u00bb _builder_version=\u00bb4.27.4″ _module_preset=\u00bbc33f07d9-41e0-421a-8799-5799df695cce\u00bb title_level=\u00bbh2″ title_font=\u00bbIBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||\u00bb title_text_color=\u00bb#0e0c19″ title_font_size=\u00bb50px\u00bb title_line_height=\u00bb1.2em\u00bb custom_margin=\u00bb-49px||10px||false|false\u00bb title_font_size_tablet=\u00bb28px\u00bb title_font_size_phone=\u00bb20px\u00bb title_font_size_last_edited=\u00bbon|phone\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_heading][et_pb_text quote_border_color=\u00bb#2a9d8f\u00bb _builder_version=\u00bb4.24.2″ _module_preset=\u00bb2c55a9c4-feed-423b-9edb-ae0b5b365cac\u00bb text_font=\u00bbIBM Plex Sans|IBM Plex Sans_weight|||||||\u00bb text_text_color=\u00bb#3c3a47″ text_font_size=\u00bb16px\u00bb text_line_height=\u00bb1.75em\u00bb link_font=\u00bb|IBM Plex Sans_weight|||||||\u00bb link_text_color=\u00bb#264653″ quote_font=\u00bbIBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||\u00bb quote_text_color=\u00bb#0e0c19″ header_font=\u00bbIBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||\u00bb header_text_color=\u00bb#0e0c19″ header_font_size=\u00bb72px\u00bb header_line_height=\u00bb1.15em\u00bb header_2_font=\u00bbIBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||\u00bb header_2_text_color=\u00bb#0e0c19″ header_2_font_size=\u00bb50px\u00bb header_2_line_height=\u00bb1.2em\u00bb header_3_font=\u00bbIBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||\u00bb header_3_text_color=\u00bb#0e0c19″ header_3_font_size=\u00bb32px\u00bb header_3_line_height=\u00bb1.3em\u00bb header_4_font=\u00bbIBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||\u00bb header_4_text_color=\u00bb#0e0c19″ header_4_font_size=\u00bb24px\u00bb header_4_line_height=\u00bb1.4em\u00bb header_5_font=\u00bbIBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||\u00bb header_5_text_color=\u00bb#0e0c19″ header_5_font_size=\u00bb18px\u00bb header_5_line_height=\u00bb1.4em\u00bb header_6_font=\u00bbIBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||\u00bb header_6_text_color=\u00bb#0e0c19″ header_6_line_height=\u00bb1.5em\u00bb custom_margin=\u00bb||||false|false\u00bb text_font_size_tablet=\u00bb15px\u00bb text_font_size_phone=\u00bb14px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb header_font_size_tablet=\u00bb40px\u00bb header_font_size_phone=\u00bb24px\u00bb header_font_size_last_edited=\u00bbon|desktop\u00bb header_2_font_size_tablet=\u00bb28px\u00bb header_2_font_size_phone=\u00bb20px\u00bb header_2_font_size_last_edited=\u00bbon|phone\u00bb header_3_font_size_tablet=\u00bb22px\u00bb header_3_font_size_phone=\u00bb17px\u00bb header_3_font_size_last_edited=\u00bbon|phone\u00bb header_4_font_size_tablet=\u00bb18px\u00bb header_4_font_size_phone=\u00bb15px\u00bb header_4_font_size_last_edited=\u00bbon|tablet\u00bb header_5_font_size_tablet=\u00bb15px\u00bb header_5_font_size_phone=\u00bb14px\u00bb header_5_font_size_last_edited=\u00bbon|desktop\u00bb header_6_font_size_tablet=\u00bb13px\u00bb header_6_font_size_phone=\u00bb13px\u00bb header_6_font_size_last_edited=\u00bbon|desktop\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

 <\/p>\n

El Libro de Quejas es una herramienta esencial que asegura la comunicaci\u00f3n efectiva entre consumidores y proveedores, permitiendo registrar formalmente cualquier reclamo.<\/p>\n

En Ciudad de Mendoza<\/strong>, pod\u00e9s acercarte sin turno<\/strong> a la Direcci\u00f3n Provincial de Defensa del Consumidor en Patricias Mendocinas 529<\/strong>, de lunes a viernes, 8 a 13 h<\/strong>.<\/p>\n

En el interior de la provincia<\/strong>, consult\u00e1 las oficinas municipales habilitadas<\/strong> en Guaymall\u00e9n, Rivadavia, San Carlos, Tunuy\u00e1n, Tupungato, General Alvear, Malarg\u00fce y La Paz<\/strong> (ver Sedes y Oficinas).<\/p>\n

 <\/p>\n

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Los comercios deben exhibir, en lugar visible, la informaci\u00f3n de precios finales <\/strong>y\u00a0medios de pago aceptados<\/strong>. El Libro de Quejas debe estar siempre a su disposicion<\/strong> y se debe exponer el cartel de tiempos m\u00e1ximos de espera<\/strong>.<\/p>\n

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Para comercios que operan con contratos con cl\u00e1usulas predispuestas<\/strong> \u2014como bancos, financieras y concesionarias<\/strong>\u2014 es obligatorio exhibir un cartel visible que informe: \u201cSe encuentra a su disposici\u00f3n un modelo del contrato que se le ofrece suscribir.\u201d<\/strong><\/p>\n

<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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Esta carteler\u00eda es exigida por la normativa provincial de Defensa del Consumidor y debe mantenerse clara, legible y actualizada<\/strong>.<\/article>\n
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[\/et_pb_text][et_pb_button button_url=\u00bb#documentacion\u00bb button_text=\u00bbTiempo de Espera\u00bb _builder_version=\u00bb4.27.4″ _module_preset=\u00bb1bffc0fc-42a0-49d1-bd9a-ae3ade2d7206″ custom_button=\u00bbon\u00bb button_text_size=\u00bb14px\u00bb button_text_color=\u00bb#FFFFFF\u00bb button_bg_color=\u00bb#0C71C3″ button_border_width=\u00bb0px\u00bb button_border_radius=\u00bb100px\u00bb button_font=\u00bbIBM Plex Sans|700|||||||\u00bb custom_padding=\u00bb12px|24px|12px|24px|true|true\u00bb global_colors_info=\u00bb{}\u00bb custom_padding__hover_enabled=\u00bboff|desktop\u00bb custom_padding__hover=\u00bb|28px||20px|true|false\u00bb][\/et_pb_button][et_pb_button button_url=\u00bb#documentacion\u00bb button_text=\u00bbMedios de Pago\u00bb _builder_version=\u00bb4.27.4″ _module_preset=\u00bb1bffc0fc-42a0-49d1-bd9a-ae3ade2d7206″ custom_button=\u00bbon\u00bb button_text_size=\u00bb14px\u00bb button_text_color=\u00bb#FFFFFF\u00bb button_bg_color=\u00bb#0C71C3″ 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custom_padding__hover=\u00bb|28px||20px|true|false\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ admin_label=\u00bbText & Image\u00bb _builder_version=\u00bb4.18.0″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb1px|||||\u00bb locked=\u00bboff\u00bb collapsed=\u00bbon\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2″ _builder_version=\u00bb4.23.1″ _module_preset=\u00bb5138c454-be54-4233-bd3b-f8e6a8747976″ custom_margin=\u00bb|auto|37px|auto||\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.18.0″ _module_preset=\u00bb73121f80-a3ef-4484-8763-c3f18e3c56d2″ custom_padding=\u00bb5%||5%||true|false\u00bb custom_padding_tablet=\u00bb0%||0%||true|false\u00bb custom_padding_phone=\u00bb0%||0%||true|false\u00bb custom_padding_last_edited=\u00bbon|desktop\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_heading title=\u00bbRudep\u00bb 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header_5_font_size=\u00bb18px\u00bb header_5_line_height=\u00bb1.4em\u00bb header_6_font=\u00bbIBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||\u00bb header_6_text_color=\u00bb#0e0c19″ header_6_line_height=\u00bb1.5em\u00bb custom_margin=\u00bb||||false|false\u00bb text_font_size_tablet=\u00bb15px\u00bb text_font_size_phone=\u00bb14px\u00bb text_font_size_last_edited=\u00bbon|phone\u00bb header_font_size_tablet=\u00bb40px\u00bb header_font_size_phone=\u00bb24px\u00bb header_font_size_last_edited=\u00bbon|desktop\u00bb header_2_font_size_tablet=\u00bb28px\u00bb header_2_font_size_phone=\u00bb20px\u00bb header_2_font_size_last_edited=\u00bbon|phone\u00bb header_3_font_size_tablet=\u00bb22px\u00bb header_3_font_size_phone=\u00bb17px\u00bb header_3_font_size_last_edited=\u00bbon|phone\u00bb header_4_font_size_tablet=\u00bb18px\u00bb header_4_font_size_phone=\u00bb15px\u00bb header_4_font_size_last_edited=\u00bbon|tablet\u00bb header_5_font_size_tablet=\u00bb15px\u00bb 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Sistema de la DDC Mendoza que fija un domicilio electr\u00f3nico \u00fanico<\/strong> para cada proveedor. Habilita notificaciones oficiales por email con validez legal<\/strong>, agiliza tr\u00e1mites y reduce papel.
La inscripci\u00f3n es obligatoria<\/strong> para empresas y prestadores que gestionen con Defensa del Consumidor y se coordina con las oficinas municipales.<\/p>\n

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Listado oficial de empresas y proveedores sancionados<\/strong> por incumplimientos a las Leyes 24.240<\/strong> y 5547<\/strong> en Mendoza. Permite consultar y verificar antecedentes<\/strong> antes de contratar o comprar.<\/p>\n